I want to submit a complaint or dispute

PNO Media Pension Fund does everything within its powers to administrate your pension correctly. Clarity and a customer-oriented approach are focal points therein. It is nonetheless possible that you are not happy with the way in which you have been treated by PNO Media or that you dispute a decision taken by us.

PNO Media differentiates between complaints and disputes. A complaint: you are not satisfied with the manner in which you have been treated by a staff member, department or the Board of PNO Media Pension Fund. A dispute: you disagree with a substantive decision taken by PNO Media Pension Fund, i.e. the manner in which we administrate the pension scheme.

As a rule PNO Media will reach a satisfactory solution in consultation with you. If unsuccessful, you have the option of submitting a complaint or, in the event of a dispute, lodging a notice of objection. There are different procedures in place for complaints and disputes which we have worked out in a ‘Complaints and Disputes Pension Special’.

You can of course seek the assistance of third parties. Please note that any expenses incurred are at your own expense. Complaints or disputes can be submitted by employers, (former) participants and pensioners, but also by other interested parties, such as representatives of affiliated organisations.

PNO Media Pension Fund does everything within its powers to administrate your pension correctly. Clarity and a customer-oriented approach are focal points therein. It is nonetheless possible that you are not happy with the way in which you have been treated by PNO Media or that you dispute a decision taken by us.

PNO Media differentiates between complaints and disputes. A complaint: you are not satisfied with the manner in which you have been treated by a staff member, department or the Board of PNO Media Pension Fund. A dispute: you disagree with a substantive decision taken by PNO Media Pension Fund, i.e. the manner in which we administrate the pension scheme.

As a rule PNO Media will reach a satisfactory solution in consultation with you. If unsuccessful, you have the option of submitting a complaint or, in the event of a dispute, lodging a notice of objection. There are different procedures in place for complaints and disputes which we have worked out in a ‘Complaints and Disputes Pension Special’.

You can of course seek the assistance of third parties. Please note that any expenses incurred are at your own expense. Complaints or disputes can be submitted by employers, (former) participants and pensioners, but also by other interested parties, such as representatives of affiliated organisations.